Australian Business Quality Awards

Healthwise Naturopathic Clinic recognised for service excellence in the 2014 Australian Business Quality Awards

Strong focus on customer satisfaction leads Healthwise Naturopathic Clinic to win the Gold Award  

Mordialloc and Mooroolbark, Victoria, Australia – Healthwise Naturopathic Clinic.

Kathleen Penev created HealthWise Naturopathic Clinic to provide a range of holistic therapies tailored to meet the needs of her individual clients. Healthwise Naturopathic Clinic has achieved the esteemed Australian Business Quality Award for successfully adhering to its high service standards and going beyond customers’ needs.

Now in its 7th year, the Australian Business Quality Awards acknowledges enterprises that exhibit outstanding service levels as assessed by their customers. The organisation measures businesses against a range of internationally-recognised principles of best practice in customer service. 

“Looking after your greatest gift – your health”.

The fundamental belief that our health is our greatest gift, was the founding principle behind Kathleen Penev ND creating Healthwise Naturopathic Clinic in 2000. Our services are customised to each and every client and include: Naturopathy, Iridology, Weight Loss using the Body Type System, Low Level Laser Light Therapy, Magnetic Therapy and Dorn Spinal Therapy for pain relief, Relaxation Massage, Stress Management, Pranic Healing and Anti-Aging for Face and Body Rejuvenation using the therapeutic effects of Laser Light Therapy. 

We believe the real value lies in the education, motivation and continuing encouragement to take responsibility for your own health. That is the hallmark of our service. Located in Mordialloc and Mooroolbark in Victoria, our mission is to make you healthy, well and wise. We are very honoured to have won this award, as we pride ourselves on our fundamental philosophy – the client is the most important factor in any health treatment plan. 

The Gold Award displays our commitment to providing the highest quality customer service and compassionate care.

In recounting an experience with Healthwise Naturopathic Clinic, one of our customers related, “They have a lot of expertise and they are great value for money.”

Equally satisfied with Healthwise Naturopathic Clinic, another customer said, “I will recommend them to anyone – their holistic approach is fabulous.” 

The Australian Business Quality Awards aim to raise the bar in customer service by encouraging businesses to be the best at what they do and rewarding those who excel in their respective fields. Open to any enterprise, regardless of its size and the nature of its business, the awards evaluate how effective an enterprise is in performing against its own and best practice customer service standards.

According to the organisation, “Customers always look for the best service, which positively impacts the business in various facets, from recall to word of mouth and repeat business that all affect the bottom line. The awards not only give the business the recognition it deserves but also identify aspects that surpass customer expectations and those that have room for improvement.”

Providing a good indication of which businesses have strong customer satisfaction ratings, the Australian Business Quality Awards bestows the Bronze Award to enterprises that garner a score of 70% to 80%, the Silver Award for an 80% to 90% score, and the prestigious Gold Award for a score of 90% or higher. A complete list of the winners is available at

Kathleen Penev ND of Healthwise Naturopathic Clinic understands well-being on a physical, emotional and spiritual level. With more than 13 years experience in Naturopathy, she is the only Certified Body Type Practitioner in Australia. Trained as a Dorn Therapist and Low Level Laser Light Therapist, she is amply qualified to help you address your health concerns through a wide range of therapeutic modalities offered at both her Mordialloc and Mooroolbark clinics.


Kathleen Penev



Web site: